Call Center & AI Answering
Never miss a call. Never lose a job.
VIO, FieldVio's built-in AI receptionist, answers every inbound call in your company name — 24 hours a day, 7 days a week. It captures the customer's name, location, and service need, books the job on the spot, and dispatches the nearest available technician. All while you sleep, eat dinner, or focus on the job in front of you.
Key Benefits
Why Teams Choose Call Center & AI Answering
24/7 AI call answering in your brand voice — books jobs and dispatches techs without human intervention
Full call tracking with recordings, transcriptions, and searchable call logs in your dashboard
Two-way SMS lets your team text customers from the business number for confirmations and updates
Voicemail transcription converts every voicemail to text and attaches it to the customer record
Missed-call text-back automatically sends an SMS within seconds when a call goes unanswered
By the Numbers
Real Results, Real Impact
100%
Call answer rate, day and night
67%
Of service calls come after hours
$500
Average revenue saved per captured call
Deep Dive
How It Works
VIO, FieldVio's built-in AI receptionist, answers every inbound call in your company name — 24 hours a day, 7 days a week. It captures the customer's name, location, and service need, books the job on the spot, and dispatches the nearest available technician. All while you sleep, eat dinner, or focus on the job in front of you.
Beyond AI answering, FieldVio includes full call tracking with recordings and transcriptions, two-way SMS so your team can text customers from the business number, voicemail-to-text transcription, and automatic missed-call text-back that reaches out the moment you can't pick up. Every lead gets a response within seconds, not hours.
Explore More
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Ready to See It In Action?
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